Company Info : About Us
What Makes Us Your Your Best Choice?
There are many outfitters to choose from when deciding to go on an adventure, so how do you know which one is best? For starters, experience and reputation matter. We’ve been around longer than most of our competitors and do a better job. Can we prove it? Yes, and here’s how…
#1 - Our Commitment: to the community.
We do not view ourselves as owners of a product or service but rather as stewards of a gift to share with those around us. We provide scholarships to all of our activities for organizations that present a financial need. We also donate our time and provide financial assistance to various local charities, environmental organizations and ministries.
#2 – Our Dedication: to our guests.
Customer Service Excellence isn’t just a catch phrase here, it’s one of the basic principles that this company was founded on. It’s among the reasons why so many of our guests raft with us annually and why we’re on a first-name basis with most Group Leaders. We are meticulous about maintaining a professional yet personable image in everything we do. Equipment is upgraded on a consistent basis and we are constantly looking for new ways for you to have fun with us. From the time you make your first inquiry regarding an activity until you are in your vehicle heading back home, we will strive to make your experience with us the best possible.
#3 - Our Guides: are among the elite in the business.
We ask more of our staff and they perform at a higher level as a result. They are licensed by New York State, certified as First Responders or EMT's, and more than half are A.C.A. certified Swift Water Rescue Technicians. All of our paddle instructors are A.C.A. certified. Our river guide staff is also among the most experienced, with an average tenure of 10 years.
It's because this phenomenal staff that we can boast of such a stellar safety record. Not one serious incident has ever happened on an Adventure Calls River Trip. Pictured below are just a few of the great guides who are part of the ACO Team.
#4 - Our Rivers: range from mild to wild.
As the company that introduced rafting to Western NY, we were the first to commercially run all three of the rivers we operate on. The Genesee River, within Letchworth State Park, is the perfect trip for novice paddlers and families alike. Cattaraugus Creek in March and April offers thrills and spills for anyone willing to brave the weather. The Salmon River is everyone's favorite, providing heart pounding rides in the spring and summer both.
#5 - Our Programs: run from the serene to the extreme.
We offer lots of other fun outdoor adventures in addition to rafting.
Whether you're looking for a romantic canoe dinner trip with that special
someone, or some Gen-X High Adventure, we have a program for you. Read
about all our special programs found throughout this year's newsletter.
Read about all our
special programs on the calendar page.
Read what our guests are saying about Adventure Calls Outfitters.
12